TechCare Membership Agreement

1. Scope of TechCare

TechCare provides membership-based computer support and maintenance for personal/home-use devices, including remote troubleshooting when possible and priority scheduling for in-shop service when needed. Specific benefits and current inclusions are described on the TechCare page and may be updated from time to time.

2. Eligibility

• You must own the device(s) serviced or have permission from the owner to authorize service.
• TechCare is intended for personal/home use unless you have a separate written agreement for business/commercial support.

3. Membership billing, renewal, and cancellation

• Membership is billed monthly or annually (as selected at checkout) through PayPal and renews automatically unless canceled.
• You may cancel at any time through PayPal (recommended) or by contacting Subtronics. Cancellation stops future renewals; it does not reverse charges already processed.
• Monthly plans remain active until the end of the current billing period after cancellation.
• Annual plans are billed yearly. Except where required by law, annual plans are generally non-refundable once service has been used.

4. Included services

Included services may include remote support, malware removal, tune-ups, diagnostics, priority scheduling, and labor discounts as described on the TechCare page.

Parts, hardware components, data recovery, and third‑party subscriptions/licenses are not included unless explicitly stated in writing.

5. Services not included

• Hardware parts and replacement components
• Advanced data recovery / clean-room recovery
• On-site service outside the service area
• Commercial IT management, servers, or complex business networking (unless separately contracted)
• Illegal, abusive, or prohibited activity support

6. Customer responsibilities

• Backups: You are responsible for maintaining backups of important files and data.
• Accurate info: You must provide accurate information about your device and issue.
• Access: You must provide necessary access (passwords or admin approval) to perform requested work. You may type passwords yourself during remote sessions.
• Legitimate software: You agree that software on the device is legally obtained and properly licensed.

7. Remote support authorization

Remote support sessions require your knowledge and permission. By requesting remote support, you authorize Subtronics to access your device remotely for diagnostic and repair purposes. You may end the session at any time by closing the remote support tool or disconnecting.

See our Privacy Policy for details about remote support privacy.

8. Data loss disclaimer

Subtronics LLC is not responsible for data loss, corruption, or inaccessible data that may occur due to existing device issues, hardware failure, malware, software updates, or during diagnostics and repair. If data is critical, maintain backups prior to service.

9. 90-day workmanship guarantee

Workmanship performed by Subtronics LLC is covered by a 90-day workmanship guarantee (labor only). This does not cover manufacturer defects, failing hardware, third‑party software issues, pre-existing conditions, or customer-caused damage.

10. No guarantee of resolution

Technology problems can be complex and may involve third‑party software, operating system changes, hardware failures, or external service providers. Subtronics does not guarantee that every issue can be resolved, especially where a device has failing hardware, severe corruption, or unsupported configurations.

11. Fair use and availability

TechCare is intended for reasonable personal use. Response times may vary based on workload and scheduling. Excessive or abusive use (for example, unusually frequent support requests) may require additional charges, a different service plan, or refusal/termination of membership.

12. Limitation of liability

To the maximum extent permitted by law, Subtronics LLC’s total liability related to TechCare is limited to the total amount paid for membership fees in the previous twelve (12) months. Subtronics is not liable for indirect, incidental, special, consequential, or punitive damages.

13. Chargebacks and disputes

If you have a billing concern, please contact us first so we can resolve it. Unauthorized chargebacks or fraudulent disputes may result in immediate cancellation of membership and refusal of future service.

14. Right to refuse or terminate service

Subtronics LLC may refuse or terminate service for abusive behavior, illegal activity, fraud, chargeback abuse, or misuse of services.

15. Changes to TechCare or this agreement

We may update TechCare benefits, pricing, or these terms from time to time. Material changes will be posted on this page and/or provided by reasonable notice. Continued use of TechCare after updates constitutes acceptance of the updated terms.

16. Governing law

This agreement is governed by the laws of the State of Michigan, without regard to conflict of law principles.

17. Contact

Questions about TechCare? Call/Text 810-280-2222 or email [email protected].